Return policy.

What’s your return policy?

We don’t offer returns or exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@jwluxurconcierge.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@jwluxuryconcierge.com with photos of the wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at hello@jwluxuryconcierge.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

For more info on returns, please read our FAQs